|We’re writing with an important update about your upcoming stay in Japan. Unfortunately, your reservation on 2018-06-16 has been canceled. We’re deeply sorry, as we know how surprising and frustrating this news is so close to your trip.
Below, we’ve listed important information about refunds, credits, and assistance to help you find alternative accommodations in Japan.
Full refund and coupon
We’re here to help make this last minute change as easy for you as possible. In addition to a full refund, you’ll receive a coupon worth twice your reservation value to use on a trip within the next year.
We’ll also provide you with an Airbnb coupon to use on any Airbnb Experience worth up to $100.
Your refund and coupons will be sent within the next few days.
Reason for cancellation
Japan recently passed a law that regulates home sharing. In order to comply, all hosts are required to register their listing and display an approved notification number on their listing page by June 15th.
On June 1st, the Japanese government unexpectedly instructed us that any host without a valid number should cancel all upcoming reservations. Unfortunately, your reservation on 2018-06-16 is booked at a listing that hasn’t received a valid number.
This is understandably frustrating, as many hosts are working hard to acquire their licenses as quickly as possible. However, given the unknown timelines—and because your trip is coming up so soon—we believe it’s best to cancel your reservation and obtain other accommodations as soon as possible.
Finding a new place to stay
In the event that you can’t find a home that meets your needs on Airbnb, JTB—a leading travel agency in Japan with access to other accommodations—is available to assist with finding a new place to stay. Please visit JAPANiCAN if you want their assistance.
We’re here to help
We’ve also set up a fund to cover unexpected and unavoidable expenses that are incurred as a direct result of this cancellation– such as flight change fees.
Our team is standing by to help if you have questions or concerns. Please reach us by calling 1-855-424-7262 or emailing us at email@example.com.
Once again, we sincerely apologize for this situation, as well as for the disruptive inconvenience it poses for you and your host. Unfortunately, these circumstances developed outside of our control, but we’re here to help resolve this issue as quickly as possible.
Airbnb Support for Japan